Airbnb cleaning questions, answered
The things hosts ask before handing over their keys. If yours isn't here, ask us when you get a quote.
Turnovers
What's a turnover clean?
It's the reset between one guest checking out and the next checking in: every room cleaned, beds remade with fresh linen, bins emptied, towels and essentials laid out, and a final check against your property's checklist. It's more structured than a domestic clean, because the aim is the same guest-ready result every time.
Can you do same-day changeovers?To confirm
To confirm with Easy Stay: Your same-day window (e.g. 11am check-out to 3pm check-in) and the shortest gap you'll take on.
How long does a turnover take?To confirm
To confirm with Easy Stay: Typical time for a 1-bed and a 3-bed, and whether you send one person or a team.
What if guests check out late or leave the place in a state?To confirm
To confirm with Easy Stay: How you handle late check-outs and extra mess (extra time charged? photos sent first?).
Which days and hours do you work?To confirm
To confirm with Easy Stay: Working days and hours, including Sundays and bank holidays.
Linen and supplies
Do you provide linen and towels?To confirm
To confirm with Easy Stay: Do you supply linen (hire), launder the host's own, or both? How is it priced?
Do you bring cleaning products and equipment?To confirm
To confirm with Easy Stay: Do you bring your own products and equipment, or use what's in the property?
Can you restock toiletries, tea and coffee?To confirm
To confirm with Easy Stay: Do you supply consumables and recharge them, use the host's stock, or both?
Keys and access
Should I put my door code or key safe code in the quote form?
No, please don't. The quote form never asks for access details. Once you've decided to go ahead, we agree keys, codes and access with you directly and privately, and keep a record of who holds what.
How do you get into the property?To confirm
To confirm with Easy Stay: Key safes, smart locks, key collection, holding spare keys? How are keys stored and logged?
Damage, insurance and trust
What happens if something gets damaged?To confirm
To confirm with Easy Stay: What you do if a guest has caused damage (photos, same-day report?) and what happens if your team accidentally damages something.
Are you insured?To confirm
To confirm with Easy Stay: Public liability insurer and amount. We'll show it once we've seen the certificate.
Are your cleaners checked?To confirm
To confirm with Easy Stay: Staff checks (e.g. Basic Disclosure), references and training.
What happens to things guests leave behind?To confirm
To confirm with Easy Stay: How you log and store lost property, and whether you post items back (and charge for it).
Booking, prices and cancellations
How do you know when to clean?To confirm
To confirm with Easy Stay: Calendar sync (iCal from Airbnb / Booking.com), a channel manager or cleaning app, or bookings sent by WhatsApp?
How much does it cost?
Prices depend on the size of your place, the number of bathrooms, how often it turns over, and whether you'd like linen included. Tell us about your property and we'll send you a tailored quote.
What if a booking is cancelled?To confirm
To confirm with Easy Stay: Your cancellation terms (e.g. free with 24 hours' notice).
Is there a minimum contract?To confirm
To confirm with Easy Stay: Any minimum term or notice period.
Short-term let licensing
Will using a professional cleaner make my short let licence-compliant?
No. Licensing is the host's responsibility. Every short-term let in Scotland needs a licence from the local council, and its mandatory conditions are mainly about safety: fire, gas, electrical and water safety, the repairing standard, maximum occupancy, insurance, and what you display to guests and in listings. A good turnover service helps you keep a safe, well-presented property, but it doesn't meet any licence condition for you. Our plain-English overview links to the official guidance.
Tell us about your place.
Bedrooms, bathrooms and roughly how often it turns over. That's all we need to send you a tailored quote.