Key holding and access
Your keys held for you, handed over to guests, cleaners and contractors, with help when someone's locked out.
Guest communication
Airbnb guest communication service
Guests message at all hours: before they book, on the train, at the door, and halfway through the stay. We answer for you, so they get quick, friendly replies and you get your phone back.
Communication has its own star rating on Airbnb, and your response rate and time are shown on your profile. But answering every message yourself means checking your phone in meetings, at dinner and on holiday.
We reply to your guests from first enquiry to check-out, using your house rules and the way you like things said. Anything that needs your decision comes straight to you.
We look after
- Replying to enquiries and booking messages
- Sending check-in instructions before arrival
- Answering guests' questions during the stay
- Check-out reminders the day before
- Handling issues, and escalating to you when it needs your decision
- Asking for a review after check-out
Why it matters
What it means for your hosting
Quicker replies
Guests who hear back quickly book more readily and arrive with fewer surprises.
Your voice, your rules
We work from your house rules and preferences, so guests get the answers you'd give.
Problems caught early
A question during the stay is often the first sign of something that needs fixing.
The details
How it works for your place
Platforms
To confirm with Easy Stay: Which platforms do you cover: Airbnb, Booking.com, Vrbo, direct bookings? Through the host's account, a co-host invitation or a channel manager? (We don't say "co-host" or claim any platform partnership unless confirmed.)
Hours
To confirm with Easy Stay: When do you answer guest messages? (We won't say "24/7" unless that's genuinely true.)
Response time
To confirm with Easy Stay: A typical reply time you're happy to promise, e.g. within an hour, 8am to 10pm.
What comes to you
Refunds, damage, complaints, broken house rules and anything outside your instructions. We tell you straight away and agree the reply with you.
Questions
Guest communication: what hosts ask
Do you message guests for me?
Yes, if you'd like us to. We reply to enquiries and booking messages, send check-in instructions, answer questions during the stay, send a check-out reminder and ask for a review afterwards. Anything that needs your decision, like a refund, damage or a complaint, comes straight to you.
Which platforms and hours do you cover for guest messages?To confirm
To confirm with Easy Stay: Airbnb, Booking.com, Vrbo, direct bookings? Your hours for guest messages, and a reply time you're happy to promise.
Goes well with
Related services
Linen storage and management
Your linen and towels stored off-site, laundered and made up into fresh sets for every turnover.
Turnover cleaning
A full changeover between every check-out and check-in.
Tell us about your place.
Bedrooms, bathrooms and roughly how often it turns over. That's all we need to send you a tailored quote.